Intechra Health Logo Innovative Health Solutions For Weight Management Support
Intechra Health Logo Innovative Health Solutions For Weight Management Support

FAQs

Intechra Health is committed to providing the highest level of support for the products it sells. The information contained in our FAQs section is intended to provide you with the latest information for common questions our customers ask us. If at any time you would like more detailed information or help, please contact our customer service.

FAQs Sections:

FENFAST 375 FAQs

bottle of FENFAST 375What is FENFAST®375?

FENFAST 375 is a non-prescription dietary supplement designed to support weight management. It is sold as white tablets with blue specks and FENFAST is punched on one side. The ingredients in the FENFAST 375 complex are: L-phenylalaine, Caffeine, Hordenine HCl and L-Theanine.

How to Take FENFAST® 375?

Take two tablets of FENFAST® 375 with 8oz of water 2 times daily, approximately 30 minutes before meals. This product is intended to be used along with a calorie-reduced diet and regular exercise program. Do not take within 5 hours of sleep.

What do I do if I miss a dose?

If you miss a dose, take the next as recommended. Do not double the next dose.

What should I know before taking FENFAST 375?

This product is not intended for pregnant or nursing mothers, women trying to become pregnant, children under the age of 18, or individuals taking prescription drugs. Consult a Physician before using this product if you have, or have a family history of, including but not limited to Phenylketonuria, high blood pressure, cardiac arrhythmias, heart, liver, kidney, thyroid, or psychiatric disease, pheochromocytoma, diabetes, asthma, recurrent headaches, anemia, nervousness, anxiety, depression or other psychiatric condition, peptic ulcers, Parkinson’s disease, glaucoma, difficulty in urinating, prostate enlargement, or seizure disorder, or if you are using any other dietary supplement or over-the-counter drug containing ephedrine, pseudo- ephedrine, or phenylpropanolamine (ingredients found in certain allergy, asthma, cough or cold, and weight control products). Do not use this product if you are using a monoamine oxidase inhibitor (MAOI), anticoagulant or antiplatelet medications, or any other prescription drug. Discontinue use and call a physician or licensed qualified health care professional immediately if you experience rapid heartbeat, dizziness, severe headache, shortness of breath, or other similar symptoms. Individuals who consume caffeine with this product may experience serious adverse health effects and those that are sensitive to the effects of caffeine should consult a Physician before consuming this product. Improper use of this product may be hazardous to a person’s health. Keep out of reach of children.

What are the potential side effects from taking FENFAST 375?

When taken as directed, there should not be any side effects. However, some people who are sensitive to stimulants may become excited and/or jittery, experience increased heart rate or develop headache. As with any product, there is always the possibility of an allergic reaction to one of the ingredients. If you have any unusual symptoms when taking this product, discontinue its use right away. If symptoms are severe, please seek medical attention.

APEX-TX5 FAQs

What is APEX-TX5?

APEX-TX5 is a non-prescription dietary supplement designed to support weight management. It is sold as white tablets with blue and red specks. The ingredients in the APEX-TX5 complex are: Acetyl-L-Carnitine, Caffeine, Beta-Phenylethylamine HCl, L-Tyrosine and Theobromine.

How to Take APEX-TX5?

Take two tablets of APEX-TX5 twice daily with food. This product is intended to be used along with a calorie-reduced diet and regular exercise program. Do not take within 5 hours of sleep.

What do I do if I miss a dose?

If you miss a dose, take the next as recommended. Do not double the next dose.

What should I know before taking APEX-TX5?

This product is not intended for pregnant or nursing mothers, women trying to become pregnant, children under the age of 18, or individuals taking prescription drugs. Consult a Physician before using this product if you have, or have a family history of, including but not limited to Phenylketonuria, high blood pressure, cardiac arrhythmias, heart, liver, kidney, thyroid, or psychiatric disease, pheochromocytoma, diabetes, asthma, recurrent headaches, anemia, nervousness, anxiety, depression or other psychiatric condition, peptic ulcers, Parkinson’s disease, glaucoma, difficulty in urinating, prostate enlargement, or seizure disorder, or if you are using any other dietary supplement or over-the-counter drug containing ephedrine, pseudo- ephedrine, or phenylpropanolamine (ingredients found in certain allergy, asthma, cough or cold, and weight control products). Do not use this product if you are using a monoamine oxidase inhibitor (MAOI), anticoagulant or antiplatelet medications, or any other prescription drug. Discontinue use and call a physician or licensed qualified health care professional immediately if you experience rapid heartbeat, dizziness, severe headache, shortness of breath, or other similar symptoms. Individuals who consume caffeine with this product may experience serious adverse health effects and those that are sensitive to the effects of caffeine should consult a Physician before consuming this product. Improper use of this product may be hazardous to a person’s health. Keep out of reach of children.

What are the potential side effects from taking APEX-TX5?

When taken as directed, there should not be any side effects. However, some people who are sensitive to stimulants may become excited and/or jittery. As with any product, there is always the possibility of an allergic reaction to one of the ingredients. If you have any unusual symptoms when taking this product, discontinue its use right away. If symptoms are severe, please seek medical attention.

PHENBLUE FAQs

What is PHENBLUE®?

PHENBLUE® is a non-prescription dietary supplement designed to support weight management. It is sold as a powder encapsulated in white and blue gelatin capsules. The ingredients in the PHENBLUE complex are: NeOPuntia® (Prickly Pear), Caffeine (150mg), Organic Green Tea (Matcha) Leaf Powder, Theobromine.

How to Take PHENBLUE?

Take two capsules of PHENBLUE with 8oz of water 2 times daily, approximately 30 minutes before meals. This product is intended to be used along with a calorie-reduced diet and regular exercise program. Do not take within 5 hours of sleep.

What do I do if I miss a dose?

If you miss a dose, take the next as recommended. Do not double the next dose.

What should I know before taking PHENBLUE?

This product is not intended for pregnant or nursing mothers, children under the age of 18, or individuals taking prescription drugs. Consult a Physician before using this product if you have, or have a family history of, including but not limited to high blood pressure, cardiac arrhythmias, heart, liver, kidney, thyroid disease, diabetes, metabolic syndrome, IBS, asthma, anemia, anxiety, depression or other psychiatric condition, peptic ulcers, Parkinson’s disease, glaucoma, difficulty in urinating, prostate enlargement, or seizure disorder, or if you are using any other dietary supplement or over-the-counter drug containing ephedrine, pseudo- ephedrine, or phenylpropanolamine (ingredients found in certain allergy, asthma, cough or cold, and weight control products). Do not use this product if you are using a monoamine oxidase inhibitor (MAOI), anticoagulant or antiplatelet medications, or any other prescription drug. Discontinue use and call a physician or licensed qualified health care professional immediately if you experience rapid heartbeat, dizziness, severe headache, shortness of breath, or other similar symptoms. Do not use this product within 2 weeks of surgery. Improper use of this product may be hazardous to a person’s health. Keep out of reach of children.

What are the potential side effects from taking PHENBLUE?

When taken as directed, there should not be any side effects. However, some people who are sensitive to stimulants may become excited and/or jittery, experience increased heart rate or develop headache. As with any product, there is always the possibility of an allergic reaction to one of the ingredients. If you have any unusual symptoms when taking this product, discontinue its use right away. If symptoms are severe, please seek medical attention.

3G BURN FAQs

What is 3G BURN?

3G BURN is a non-prescription dietary supplement designed to support weight management. It is sold as a powder encapsulated in white gelatin capsules. The ingredients in the 3G BURN complex are: Garcinia (fruit) Extract, Green Coffee (bean) Extract, Caffeine, Forskohlii (root) Extract and Green Tea (leaf) Extract.

How to Take 3G BURN

Take two capsules of 3G BURN with 8oz of water 2 times daily, approximately 30 minutes before meals. This product is intended to be used along with a calorie-reduced diet and regular exercise program. Do not take within 5 hours of sleep.

What do I do if I miss a dose?

If you miss a dose, take the next as recommended. Do not double the next dose.

What should I know before taking 3G BURN?

This product is not intended for pregnant or nursing mothers, children under the age of 18, or individuals taking prescription drugs. Consult a Physician before using this product if you have, or have a family history of, including but not limited to high blood pressure, high cholesterol, cardiac arrhythmias, heart, liver, kidney or thyroid disease, diabetes, metabolic syndrome, IBS, asthma, anemia, osteoporosis, nervousness, anxiety, depression or other psychiatric condition, peptic ulcers, Parkinson’s disease, glaucoma, difficulty in urinating, prostate enlargement, or seizure disorder or if you are taking any over-the-counter drug containing ephedrine, pseudo- ephedrine, or phenylpropanolamine (ingredients found in certain allergy, asthma, cough or cold, and weight control products) or any other dietary supplement. Do not use this product if you are using a monoamine oxidase inhibitor (MAOI), anticoagulant, antiplatelet, anticholinergic or any other prescription drug. Discontinue use and call a physician or licensed qualified health care professional immediately if you experience rapid heartbeat, dizziness, severe headache, shortness of breath or other similar symptoms. Do not use this product within 2 weeks of surgery. Individuals who consume caffeine or alcohol with this product may experience serious adverse health effects. Improper use of this product may be hazardous to a person’s health. Keep out of reach of children.

What are the potential side effects from taking 3G BURN?

When taken as directed, there should not be any side effects. However, some people who are sensitive to stimulants may become excited and/or jittery, experience increased heart rate or develop headache. As with any product, there is always the possibility of an allergic reaction to one of the ingredients. If you have any unusual symptoms when taking this product, discontinue its use right away. If symptoms are severe, please seek medical attention.

TRIMTHIN X700 FAQs

What is TRIMTHIN X700?

TRIMTHIN X700 is a non-prescription dietary supplement designed to support weight management. It is sold as a powder encapsulated in red gelatin capsules. The ingredients in the TRIMTHIN X700 complex are: Green Tea (Camelia sinensis) (leaf) Extract, Green Coffee (Coffea arabica) (bean) Extract 4:1, Conjugated Linoleic Acid, Caffeine, Xanthinol Nicotinate, Cnidium (Cnidium monnieri) (fruit) Powder and Eleuthero (root) (Eleutherococcus senticosus) Powder

How to Take TRIMTHIN X700

Take two capsules of TRIMTHIN X700 with 8oz of water 2 times daily, approximately 30 minutes before meals. This product is intended to be used along with a calorie-reduced diet and regular exercise program. Do not take within 5 hours of sleep.

What do I do if I miss a dose?

If you miss a dose, take the next as recommended. Do not double the next dose.

What should I know before taking TRIMTHIN X700?

This product is not intended for pregnant or nursing mothers, children under the age of 18, or individuals taking prescription drugs. Consult a Physician before using this product if you have, or have a family history of, including but not limited to high blood pressure, high cholesterol, cardiac arrhythmias, heart, liver, kidney or thyroid disease, diabetes, metabolic syndrome, IBS, asthma, anemia, osteoporosis, nervousness, anxiety, depression or other psychiatric condition, peptic ulcers, Parkinson’s disease, glaucoma, difficulty in urinating, prostate enlargement, or seizure disorder or if you are taking any over-the-counter drug containing ephedrine, pseudo- ephedrine, or phenylpropanolamine (ingredients found in certain allergy, asthma, cough or cold, and weight control products) or any other dietary supplement. Do not use this product if you are using a monoamine oxidase inhibitor (MAOI), anticoagulant, antiplatelet, anticholinergic or any other prescription drug. Discontinue use and call a physician or licensed qualified health care professional immediately if you experience rapid heartbeat, dizziness, severe headache, shortness of breath or other similar symptoms. Do not use this product within 2 weeks of surgery. Individuals who consume caffeine or alcohol with this product may experience serious adverse health effects. Improper use of this product may be hazardous to a person’s health. Keep out of reach of children.

What are the potential side effects from taking TRIMTHIN X700?

When taken as directed, there should not be any side effects. However, some people who are sensitive to stimulants may become excited and/or jittery, experience increased heart rate or develop headache. As with any product, there is always the possibility of an allergic reaction to one of the ingredients. If you have any unusual symptoms when taking this product, discontinue its use right away. If symptoms are severe, please seek medical attention.

VISIPRO 20-20 FAQs

What is VISIPRO 20-20?

VISIPRO 20-20 is a non-prescription dietary supplement designed to support eye health. It is sold as a powder in clear vegetable capsules. The ingredients in the VISIPRO 20-20 complex are: Vitamin A (as retinyl acetate), Vitamin C (as ascorbyl palmitate), Vitamin E (as d-alpha-tocopheryl acetate), Zinc (as zinc oxide), Selenium (as l-selenomethionine), Lutein and Zeaxanthin.

How to Take VISIPRO 20-20

As a dietary supplement, take two (2) capsules of VISIPRO 20-20 once a day, preferably in the morning, with a glass of water and food. Do not take within 3 hours before or after prescription medication.

What should I know before taking VISIPRO 20-20?

This product is not intended for children under the age of 18. Consult your healthcare provider (e.g., doctor or pharmacist) before using this product if you are pregnant or nursing, or trying to become pregnant, or taking an anticoagulant, antibiotic or any other prescription medication. Do not use this product if you have impairment of renal function, have a known hypersensitivity to any of the ingredients or are taking supplements containing Vitamin A or Vitamin E. Discontinue use and consult a healthcare provider if you experience adverse reactions such as anaphylaxis, diarrhea, nausea, vomiting or abdominal pain. Do not exceed the recommended dose. Keep out of reach of children.

What are the potential side effects from taking VISIPRO 20-20?

When taken as directed, there should not be any side effects. However, there is always the possibility of an allergic reaction to one of the ingredients. If you have any unusual symptoms when taking this product, discontinue its use right away. If symptoms are severe, please seek medical attention.

General FAQs

How do I order online?

You can order products online safely, discreetly and efficiently by going to the product’s page and clicking the “Order Now” button that is beside the amount you would like to buy. You will then be taken to our secure order form where you can add all of your payment and delivery information. After you have completed your order and your order has been processed we will send you a shipping confirmation email with your tracking number.

Will my credit card number be safe?

We use special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. For additional protection, credit card numbers are deleted from our system after your payment has been processed and are never stored in our database or systems. Intechra Health regularly tests and updates its online security features and maintains full Payment Card Industry Data Security Standard (PCI DSS) Compliance. For more information about how Intechra Health manages and uses personal and credit card information, please read our Privacy Policy.

Is this an auto ship program or will you bill my credit card monthly?

Intechra Health does NOT engage in any auto-shipping or auto-billing program. You only get billed for what you order, nothing more.

Can I make changes to my order after I have submitted it?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been submitted. If you just placed your order and want to make changes to it, please contact our customer service immediately.

Can I cancel my order once it has been submitted?

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to cancel most orders. If you just placed your order and want to cancel it, please contact our customer service immediately.

What is your return and refund policy?

Customer satisfaction is extremely important to us. We stand behind the quality of our products, however we do not expect our products to be equally effective for every person. Although most customers will be satisfied with our products, there will be a minority for whom these products are either not intended or not effective.

If you are unsatisfied with your Intechra Health product, please contact our customer service to let us know. For more information, please read our full Return Policy.

When am I charged for the items that I ordered?

Your credit card is charged once you have submitted your order online.

What types of payments are accepted?

We accept payments using all major credit cards, including MasterCard, Visa debit or credit, American Express and Discover.

What if I’m not at home to accept my order?

U.S. Postal Service (USPS) delivery drivers do not need a signature to deliver and may leave your package at the receiving location. It is up to the driver to determine if a signature is necessary at delivery.

Can I ship to a military APO/FPO address or PO BOX?

Yes, we ship to military APO/FPO addresses and P.O. boxes via United States Postal Service. Please make sure you enter all of your shipping address information correctly.

Do you ship to international addresses?

We do ship orders to international addresses, including to APO/FPO addresses. However individual countries handle international packages differently. Check with the customs of the receiving country or call our customer service number to make sure your country can receive such shipment.

When will my order be shipped?

All orders are processed within 1-2 business days. During this processing time, each product for every order is carefully inspected and packed by hand to ensure your order is received in the best possible quality. Packages are then prepared for shipping and labelled with tracking information.

Where are you shipping my order from?

All packages are carefully assembled and mailed from our fulfillment center in South Portland, Maine, United States.

What shipping carriers do you use?

Your package can ship any of 2 ways:

  • Domestic orders are shipped via USPS (either First Class or Priority Mail, depending on weight).
  • International orders are shipped via APC.

How can I determine the exact shipping cost for international orders?

International Shipping cost can only be obtained at the checkout page. If you do not agree with the cost you may back out your order.

Can customers outside the U.S. order from the website?

Yes. The order and payment methods for international orders are the same as for domestic orders. All prices and order totals are shown in US Dollars.

Will you notify me when my order has been shipped?

Yes, you will receive a shipping confirmation email with a tracking number for your package once your order has been shipped.

Can I ship to an address other than my own?

Yes. When you go through the order checkout process, you will be able to enter separate addresses for billing and shipping.

Do I need to set up an account to shop on the website?

No, you do not need to set up an account to purchase our products online.

Will you notify me if there are problems with my order?

Yes, we will immediately notify you by email of any complications with your order.

Do I need to pay sales tax with my order?

Residents in some states must pay applicable sales tax for certain types of products. In these cases, Sales Tax is charged on shipments to jurisdictions where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item is shipped to. Items sent to APO / FPO/ PPO military addresses are not subject to taxes.

The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states.

How do I contact Customer Support?

  • To send us an email, please send your correspondence to customerservice@intechrahealth.com. Your email will be responded to promptly within the hours of 10am-7pm EST, Monday to Friday.
  • To speak with a customer service representative over the phone call our Toll-Free (US & CAN) number at 1-855-226-9242. Customer service representatives are available by phone 24 hours a day, 7 days a week to assist you.
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