Privacy Policy

Intechra Health, Inc. (“Intechra”), the owner and operator of the IntechraHealth.com website (the “Web Site”) respect the privacy of every individual who visits our website. We take great measures to ensure the privacy and confidentiality of any personal information submitted through this Web Site.

Use of Personal Information

All personal information supplied will remain within our organization and will not be shared with any external entity unless prior permission is given. Your personal information will not be sold, distributed or published in any manner unless prior permission is given. Intechra will not disclose customer’s personal information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure.

Intechra respects the privacy needs and concerns of our customers. We handle any personal information, such as your name, address, email address or phone number (“Personal Information”) that you provide to us in a confidential way. This Privacy Policy describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Web Site, the user agrees, without limitation or qualification, to be bound by this Privacy Policy.

When you provide Personal Information at our Web Site, you are consenting to the manner in which Intechra will collect, use, disclose and otherwise manage your Personal Information, as set out below.

Who May Use the Web Site

The Web Site is not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.

The Web Site is intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to Intechra. Information sent to us will be housed on servers located in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Policy.

Collection and Use of Personal Information

We may collect Personal Information that you provide us when you:

• Purchase, order, or request certain information about our products;
• Contact a Call Center or customer service desk;
• Visit or register with our Web Site, and opt-in/sign up to receive future marketing information;
• Enter into a contest or sweepstakes or respond to one of our surveys; or
• Provide us with comments or suggestions.
• Provide us a product or customer service complaint.

We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Web Site.

Call Centers

When you call our Call Centers about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.

Site Registration

Registration is an optional service provided by our Web Site. You do not have to register to browse on our Web Site nor to make a purchase. When you make a purchase, you are asked for information such as your name, address, phone number, e-mail address, and a password that you select, if you choose to create an account. Your account information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up to receive future marketing information from Intechra Health.

Contests, Questions or Surveys

When you ask a question, participate in a survey or enter a contest or sweepstakes through our Web Site, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from Intechra Health.

Other Uses of Personal Information

Intechra also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Promotional Information and Marketing Materials

We would like to inform you of products and services, sales and special offers that might benefit you. When you register and/or opt-in online or participate in a survey, you will have the opportunity to sign up for e-mails and/or text messages (SMS) about our products, services, sales and special offers. Refer to our Terms & Conditions: Marketing Consent for more information about how we collect and use phone numbers and email addresses for marketing purposes.

Access to Personal Information by Companies that Work with or on Behalf of Intechra Health

Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Web Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS or DHL). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business

In the event that Intechra or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in Legal Proceedings

If Intechra or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Intechra or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Intechra or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. Intechra or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Intechra, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Access to Personal Information

You may request access to the Personal Information that we have about you. For instructions on accessing the Personal Information that we have, please contact us at customerservice@intechrahealth.com

Privacy Preferences / Opt-Out

You may, at any time, change your marketing preferences or remove yourself from email by clicking on the “unsubscribe” hyperlink contained in all promotional emails we send you or by contacting us at: Intechra Health Inc., 114 W Magnolia St STE 429, Bellingham, Washington, 98225, Attn: Privacy Manager or by e-mailing us at customerservice@intechrahealth.com. You may, at any time, stop receiving text messages (SMS) from us by replying "STOP", or by contacting us at the address above.

Additional Information about Web Site

Visiting Our Web Site

In general, you can visit our Web Site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Web Site and other related information such as page requests, browser type, operating system and average time spent on our Web Site. We use this information to monitor and improve our Web Site.

Cookies

Our Web Site uses a technology called “cookies”. A cookie is a tiny element of data that our Web Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Web Site where you are prompted to log in or where you can make a purchase require that you accept cookies. The use of these cookies may (1) let us know who you are, (2) be necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us with information regarding affiliate sales. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Web Site, you will limit the functionality we can provide when you visit our Web Site.

Security of Personal Information

We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Web Site. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Shopping

When you place orders on our Web Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Web Site from capturing and viewing your Personal Information. Since any order information you provide to us on our Web Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Web Site.

Intechra Health does not store any credit and debit card information.

Passwords

To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Intechra will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Our Privacy Statement and Outside Links

This Privacy Statement only applies to our Web Site. Other sites, such as affiliate websites, may include links to the Web Site. These other sites are outside of our control. Please be aware that these websites may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Policy. Remember to consult that website’s own privacy policy, as once you are outside the Web Site, any information you submit is no longer in our control.

Privacy Statement Modifications

From time to time we may modify or amend this Privacy Policy in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Web Site or send an email describing the changes.

Contacting Us

If you have any questions about our handling of Personal Information, please contact us at Intechra Health Inc., 114 W Magnolia St STE 429, Bellingham, Washington, 98225, Attn: Privacy Manager or by e-mailing us at customerservice@intechrahealth.com. Alternatively, you may call us toll-free (US & CAN) at 1-855-226-9242.

This Privacy Policy was last updated on April 25, 2024.